Get answers to common questions here.
Frequenty Asked
Questions
Table of Contents
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General Information & Overview
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Setup & Troubleshooting
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Health & Safety
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Usage Guidance (Daily Use & Placement)
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Refills & Maintenance
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Purchasing & Membership
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Memory Testing & Tracking
General Information & Overview
What is Memory Air™?
What is the science behind Olfactory Enrichment?
What are the most commonly reported benefits of Memory Air™?
If I have good olfactory stimulation, do I need Memory Air™?
What is the difference between Memory Air™ and aromatherapy?
Can’t I do this on my own without Memory Air™ by sniffing many scents from their bottles?
Can I use a diffuser and hand switch different scents and get the same results?
How do I tell real science from junk science?
This “sounds too good to be true.” Is it?
How big is Memory Air™? Will it take up a lot of space?
Is Memory Air™ battery operated or a plug in?
Setup & Troubleshooting
Will I need to read instructions or watch the instructional video when I set up my Memory Air™?
What if I forgot to push the Start button?
What should I do if Memory Air™ is not operating correctly?
Do I have to reset my Memory Air™ for Daylight Savings Time?
Do I have to reset my Memory Air™ after a power outage?
What if I knock the device over?
What happens if Memory Air™ stops working or gets clogged?
Health & Safety
Does Memory Air™ have side effects?
Does Memory Air™ contain any stimulants like some supplements do?
Does Memory Air™ contain any drugs?
Can I use Memory Air™ with my current medications?
What if I’m allergic or sensitive to certain scents?
Usage Guidance (Daily Use & Placement)
How does Memory Air™ work?
On which side of the bed should I place my Memory Air™?
Does Memory Air cover two people in the same bed?
When is the best time to use Memory Air™? While sleeping? Working? Watching videos? Reading?
Can I put Memory Air™ anywhere in my room?
I’m a light sleeper. Is Memory Air™ quiet?
How long will it take to feel results?
What if I don’t like how some of the scents smell?
Do I have to do any work?
What if I go away and my Memory Air™ runs dry?
Refills & Maintenance
How many scents are in each monthly refill?
What specific scents are in each cassette?
What if there are scents still left in my refill after 30 days? Can I continue to use it until they’re all gone?
How often does a refill need to be changed? Is there an indicator?
Does Memory Air™ have a filter?
Purchasing & Membership
Do I need a prescription to receive Memory Air™?
Is Memory Air™ covered by insurance?
Where can I buy Memory Air™?
Is Memory Air™ available on Amazon?
How do I cancel my membership?
What if I paid for a year in advance but then want a refund?
Will Memory Air™ work outside the United States?
Memory Testing & Tracking
How do you test to get a baseline measurement of my memory?
I have my spouse/partner in my bed. Can we both be memory tested?
What if I have changed my spouse or partner? Can I have their memory tested before they start Memory Air™?